TINGKAT KESANTUNAN BERBAHASA ADUAN DAN ASPIRASI DALAM LAPOR UNIT LAYANAN TERPADU UPI: KAJIAN PRAGMATIK

Abstract

This study aims to identify the level of politeness in the language of complaints and aspirations contained in the UPI LAPOR. To support the research objectives, this research uses a qualitative descriptive approach with the help of pragmatic analysis. This study utilizes corpus data in the form of complaints and aspirations, totaling 47 texts in the UPI LAPOR for the period January 2019 to December 2020 as research data. The results showed that complaints and aspirations included in the very polite category were 15 data (32%), polite category was 17 data (36%), impolite category was 11 data (23%), and very disrespectful category was 4 data (9%). The percentage indicates that the party giving the complaint and aspiration conveys it in a polite manner. This is because the intended parties in complaints and aspirations have different social statuses, so they are encouraged to submit complaints and aspirations in a polite manner.